Returns Policy

At Biocarp, customer satisfaction and safety is our priority. Please read carefully our returns policy, which is based on the requirements of Greek legislation and concerns food safety.

Exceptions to Returns
For health and safety reasons, we do not accept returns or replacements on our bulk products, as these are foods that may be spoiled. In particular, they are excluded from the right of refund:

Nuts and other foods that are not sealed upon delivery.
Products that have been opened or used after delivery.
Exceptions – Sealed Products
Products that are sealed in glass jars, such as tahini, may be returned under the following conditions:

The product remains sealed and in perfect condition.
The return is made within 14 days of receipt.
Defective or Incorrect Products
If you receive a defective or incorrect product, please contact us immediately within 14 days of receipt. In such cases, we are committed to:

The replacement of the product or
The refund of your money.
Return costs are borne by Biocarp only in cases of defective or incorrect products.

Return Procedure
Contact: Let us know by phone at 26650 23795 or by email at biokarp@gmail.com.
Packaging: ensure that the product is properly packaged for shipment.
Shipping: Ship the product to our address: Nea Seleucia Thesprotia.
Refund
Refund is made within 14 days from the date of receipt and inspection of the product. The money will be refunded via the same payment method you selected at the time of purchase.

Clarifications
Our policy fully complies with Law 2251/1994 on consumer protection, as in force. If you have any questions, you can contact us.

Thank you for choosing Biocarp for your purchases.